Metso Minerals Separation Increased Quotation Volume with 20%
The challenge
Metso is a global leader in sustainable technology solutions for the mining, aggregates, recycling, and process industries. With over 17,000 employees across 50 countries, Metso operates with a mission to innovate and improve efficiency throughout the entire value chain of mineral processing.
Metso relied on manual, Excel-based configurators, leading to decentralized data, inconsistent pricing, and a time-consuming sales process. These inefficiencies hindered the company’s ability to quickly and accurately provide quotes, limiting growth in a competitive market.
The solution
To modernize its sales and product configuration process, Metso Minerals Separation implemented Tacton CPQ (Configure, Price, Quote), integrated with Metso’s Salesforce CRM. This cloud-based solution automated and streamlined the process of configuring complex products, generating accurate quotes, and managing product data.
“The greatest value of Tacton CPQ in Metso is that it puts the customer in center, as we want our sales people to work simultaneously with the customer, being on the same table, and be able to offer the products and the proposal with them.”
Kristian Katilainen, Product Competitiveness Manager, Metso Minerals Separation
Acceleration
After successful implementation of Tacton CPQ, Metso Minerals Separation accelerated its scope and usage by releasing increasing amount of configurable products into the system.
Key success factors in this process included:
- Leadership Engagement
- Organizational Change Management
- Data Quality Improvement
The Results
The Tacton CPQ implementation delivered significant benefits to Metso Minerals Separation, including:
Increased Quotation Volume
Quotation generation increased by 20%, enabling the sales team to respond to more opportunities.
Resource Efficiency Gains
Proposal management resources were reduced by 40%, and product managers could focus more on innovation rather than handling individual sales cases.
Faster Time to Quote
Sales teams reported faster product scoping and pricing, improving customer satisfaction and sales outcomes.
Improved Accuracy
More accurate pricing and quotes strengthened customer trust and Metso’s brand.
“In the end, our documentation is more standardized as it comes from the one system, and we provide more accurate data. So now we know more what we are offering to the customers”
Kristian Katilainen, Product Competitiveness Manager, Metso Minerals Separation